How to Save Time and Money Using Process Automation

A TCN Webinar Replay

With some call centers expending considerable resources handling data and scrubbing lists, TCN’s List Management Services offers call centers time and money savings that can’t be quantified.

Watch the webinar to see how TCN can empower your call center to use its best resources most effectively with the power of automation.

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Meet Our Speakers

Scott Brownlee

Product Training & Customer Engagement

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Scott Brownlee

Scott Brownlee is an industry veteran in the call center and financial services industries. During his over thirty years of hands-on experience in the ARM industry, he has focused mainly on the healthcare vertical and has gained a wealth of practical knowledge. In 2003, Scott successfully started a new business vertical at a near-shore contact center that had its agents outperforming the USA-based control group of agents at a 1-1 level within four months.

Scott continually strives to be the best asset to his organization and drive maximum efficiency of operations to ensure best-in-class performance. While serving the ARM industry through his active involvement in multiple trade associations, Scott has increased performance at every step in his career for his organizations.

From serving on the ACA International Council of Delegates, the ACA International Education & Credentialing Committee and his current position serving on the ACA International Healthcare Committee, Scott continues to enhance the performance of the ARM industry at the local, regional and national levels.
Mike Borden

Senior Account Manager

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Mike Borden

Mike Borden is a Senior Account Manager at TCN. Since starting in 2004 as a Sales Representative, he has since strived to bring all of TCN’s customers better service through his dedication and TCN’s advanced software. After majoring in computer science, Mike went on to work in IT for years and has dedicated much of his career to providing consumers with technology solutions. When he is off the clock, Mike enjoys spending time with his family in the beautiful outdoors and fishing.

Unlock the power of automation

When you automate menial data tasks, you not only save time and money but also open the door for your call center to devote more effort to other important processes. Watch the webinar to learn how TCN’s LMS can do the work so you don’t have to – all while boosting your customer satisfaction, optimizing your operations and empowering you to fully leverage your valuable resources.

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How to Save Time and Money Using Process Automation

A TCN Webinar Replay

Get Access Here

Meet Our Speakers

Scott Brownlee

Mike Borden

Unlock the power of automation