New Year, New Opportunities – What’s Your Call Center Resolution for 2016?
Check out this on demand video for an exclusive 1-hour webinar on how to make and keep your 2016 resolutions and strategies.
In this webinar you will learn what the industry is doing in 2016 to create better results, happier customers, and more productive agents through new and exciting strategies for 2016, including:
- Introduce a more robust offering that helps with compliance
- Case study on how to incentivize your agents through creative techniques
- Case study on how to best use Business Intelligence for better forecasting
We will also be highlighting our newly updated Compliance Suite as well as new features coming in 2016:
- Enhancements to Cell Phone Identity
- Enhanced Time Zone restrictions
- Regional Blackouts
- More…
Also, learn more about the recent merger between TCN and Global Connect.
Presented by:
Adam Dummar, Client Support Manager
Adam Dummar manages new client implementation, testing of system updates, ensuring client satisfaction, and oversees new employee orientation and training within the Customer Service & Support department. His background in legal services involved debt collections compliance and management of security processes for sensitive data collection. He routinely travels to client sites and assists with setup and training for new accounts as well as troubleshooting and presenting new features to existing clients.
David Bethers, Vice President of Enterprise Sales
David Bethers quickly climbed the ranks within TCN, starting as the Client Development Manager and now holding the title of Vice President of Enterprise Sales. His path to success was fueled by his drive to maximize efficiency, profitability, and growth and he did so with a focus on people, results-oriented needs assessment, and implementation management.
Bryce Payne, Vice President of Sales
As the Vice President of Sales, Bryce Payne spearheads all global sales efforts at TCN. With more than 15 years of experience in the telecommunications industry, Bryce has significantly contributed to the company's rapid growth by successfully building partnerships across multiple industries and acquiring new customers globally.