Call Center Software Interview with TCN's Darrin Bird
TCN's Darrin Bird lays out the fundamental call center challenges and strategies key to capitalizing on a booming economy despite a tight labor market and regulatory minefields.
Darrin Bird, Executive Vice President of TCN
Darrin is the Executive Vice President at TCN Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide. Within this role, Darrin is responsible for overseeing all business operations, establishing best practices across sales and account management teams and driving execution. With more than 17 years of experience in the IT and software industry, Darrin has a proven track record of building and mentoring high performing teams, increasing capital, creating strategic plans and implementing organizational structure.