TCN's Agent Efficiency: Born in the Cloud Webinar

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Cost Savings + Agent Staffing
Agents are at the heart of a call center, they’re on the front lines everyday.  Making sure they have the tools and confidence to perform their job is more important then ever.  Spend 45-minutes with TCN and learn how to improve agent confidence and boost productivity.
*Learn how important it is to use the right metrics for evaluating success, such as:  
  • Are your agents just busy, or are they productive?

  • Why agent efficiency can trump a higher operating cost.

  • How transparency and visibility can affect performance

TCN will also be presenting three case studies of how your agents can place more effective calls in a shorter period of time. These strategies can be implemented utilizing a proven method that leads to:

  • Better consumer experiences
  • Higher agent productivity
  • More productive agents
  • Less agent training costs
  • Happier agents

Presented by:

Bryce Payne, Vice President of Sales

As the Vice President of Sales, Bryce Payne spearheads all global sales efforts at TCN. With more than 15 years of experience in the telecommunications industry, Bryce has significantly contributed to the company's rapid growth by successfully building partnerships across multiple industries and acquiring new customers globally.

David Bethers, Vice President of Enterprise Sales

David Bethers quickly climbed the ranks within TCN, starting as the Client Development Manager and now holding the title of Vice President of Enterprise Sales. His path to success was fueled by his drive to maximize efficiency, profitability, and growth and he did so with a focus on people, results-oriented needs assessment, and implementation management.