Boosting Revenue, Efficiency and Patient Satisfaction Through TCN
A Healthcare Case Study
St. Luke's University Health Network, a regional non-profit network of more than 19,000 employees, desperately needed an outbound dialer to save agents from spending their shifts making fruitless outbound calls and wasting resources. See how TCN helped them generate more revenue, gain key insights and upgrade patient communication.
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Improvements backed by real data
After St. Luke’s switched to TCN and was freed from their old provider, which was no longer offering satisfactory customer support, they experienced improvements in their overall call center operations: