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Boosting Revenue, Efficiency and Patient Satisfaction Through TCN

A Healthcare Case Study

St. Luke's University Health Network, a regional non-profit network of more than 19,000 employees, desperately needed an outbound dialer to save agents from spending their shifts making fruitless outbound calls and wasting resources. See how TCN helped them generate more revenue, gain key insights and upgrade patient communication.

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Improvements backed by real data

After St. Luke’s switched to TCN and was freed from their old provider, which was no longer offering satisfactory customer support, they experienced improvements in their overall call center operations:

  • Within 8 months of implementing TCN, St. Luke’s increased its revenue by $2,894,546 per month
  • In only 2 months of usage, TCN’s Outbound Dialer saved St. Luke’s over 1,400 full-time equivalent (FTE) hours
  • They collected 8,000 payments in just 5 months, more than they ever had before