With Voice Analytics, your call center can:
- Quickly analyze agent performance & client engagement
- Search and tag critical parts of conversation audio
- Access full text transcriptions for every call
- Simplify contextual call playback review
- Easily integrate with your CRM
- Manage compliance risk
[TCN] enhanced the level of service we can offer our customers through its call recording.
"We’ve been impressed with TCN’s VocalVision cloud-based phone service. They have been very willing to customize the solution to meet our employee’s accessibility needs. So, our employees like the system and its ease of use. It has enhanced the level of service we can offer our customers through its call recording and time reporting capabilities. In the future, we plan to use the system to measure and report productivity and utilization metrics, just as we do in our manufacturing environment."
– Jim Kerlin, Beyond Vision
Why is Voice Analytics Such an important feature?
- Voice Analytics delivers insight on recorded calls
- Call monitoring makes training targeted and efficient
- Call monitoring and Speech Analytics powers efficiency
- Speech Analytics and call monitoring reinforce ethics
- Call Monitoring defends against compliance gaps
*Voice Analytics 60-day free trial is available for any new or existing client not using TCN Voice Analytics. Cannot be combined with other offers and must take offer by June 30, 2021.