March 12, 2026 @ 11:00 A.M. (MST)
Refining Your Digital Engagement Strategies with TCN's Texting
Customers are increasingly ditching traditional phone calls in favor of text messaging. In 2026, having a "good enough" texting strategy is no longer sufficient; it must be a cornerstone of your outreach to meet customers on their own timeline.
Join TCN for an in-depth webinar to learn how to scale your texting capabilities without adding manual overhead or legal risk. Whether you are in collections, government or healthcare, this webinar will provide a roadmap for successfully implementing texting into your current digital engagement strategy.
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Meet our speakers
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Bryce Payne
Vice President of Business Development | TCN
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Krista Payne
Digital Communications Manager | TCN
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Wendy Terrazzini
Site Reliability Engineer | TCN
Your roadmap to successful sends
We will cover the essential do’s and don’ts of leveraging texting in your contact center. You will learn how to:
- Successfully navigate compliance: Stay protected against Regulation F and other evolving rulings with automated guardrails.
- Personalize your messages: Increase engagement by tailoring your outreach to individual customer needs.
- Utilize an omnichannel approach: See how to manage two-way dialogues and send real-time links (like payment portals or verification) while on voice calls.
- Choose the right numbers: Understand the differences between 10-DLC, toll-free and short codes to ensure successful delivery without wasting money.