Queue Call Back:
Increasing Customer Satisfaction Using Innovative Techniques
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TCN's Platform 3 just got better! Check out this 45-minute webinar and learn about our all-new Business Intelligence! In this webinar you will learn how to successfully use and interpret the latest in business intelligence reporting, including:
- Cost Forecasting
- Employee Forecasting
- Agent Productivity and Performance
- Overall Call Center Performance
You need data, fast. Take the guesswork out and make it easy to analyze your whole call center at the source, with intuitive dashboards and customizable charts. Competitive Analytics provides real-time business intelligence, analytics and reporting.
You will also receive best practices in interpreting reports, general call center data, including inbound, outbound, and agent responses on the fly.
Presented by:
Bryce Payne, Vice President of Sales
As the Vice President of Sales, Bryce Payne spearheads all global sales efforts at TCN. With more than 15 years of experience in the telecommunications industry, Bryce has significantly contributed to the company's rapid growth by successfully building partnerships across multiple industries and acquiring new customers globally.
David Bethers, Vice President of Enterprise Sales
David Bethers quickly climbed the ranks within TCN, starting as the Client Development Manager and now holding the title of Vice President of Enterprise Sales. His path to success was fueled by his drive to maximize efficiency, profitability, and growth and he did so with a focus on people, results-oriented needs assessment, and implementation management.