A Collections Case Study
Transforming Revenue Cycle Management with TCN
Meduit, a top revenue cycle management provider for hospitals, health systems and physician groups, looked to switch to a more reliable contact center software platform with greater integrations, self-serve options and dynamic skills-based routing. Discover how TCN partnered with Meduit to boost their platform stability and customer service while doubling their right-party contacts.
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![Overcoming Challenges](https://go.tcn.com/l/797663/2023-04-17/43nyt2/797663/1681761998gyQkWs22/LattersGraph.png)
Further improvement, measurable results
Through TCN software's flexibility, Meduit experienced a remarkable transformation in its overall contact center operations:
- Streamlined Interactive Voice Response (IVR) updates completed in a fraction of the time with TCN’s software slashed customer wait times
- TCN’s management of virtual machines and data centers made scaling effortless, allowing Meduit to expand seamlessly without resource constraints
- A tiered agent structure implemented with TCN facilitated personalized hospital support and optimized inbound and outbound interactions
- TCN’s intuitive reporting system provided immediate access to customizable reports, empowering Meduit with efficient data analysis across departments