Automation vs Human Intervention

Separation Between TCN’s Predictive Dialer and Manually Approved Calling

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What You'll Lean:

  • Distinction between TCN’s Predictive Dialer & Manually Approved Calling (MAC) features
  • How both automatic and manual methods handle cell phone numbers
  • Various dialing modes for automated and manual calling
  • How calls cannot connect without approval using MAC
  • And much more!

As a manager in a contact center environment, I see so much value in having agents on the phone who are fully informed, instantly! TCN makes that happen. The time-consuming activities such as dialing, looking up accounts, and leaving messages, are all automated. At RSI, we strive to be the best and to use the best systems available. TCN is it.”

- Heath Morder | RSI