A Collections Case Study
Optimizing Efficiency Through TCN
Lien Enforcement, Inc. a specialized debt collection agency with over 25 years of experience, turned to TCN for a change in its software. Previously, Lien Enforcement, Inc. used multiple other providers to handle its contact center needs. This came with limitations for scaling and required an on-premise setup. Discover how TCN partnered with Lien Enforcement, Inc. to streamline data management, boost efficiency and optimize its revenue cycle.
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Growth you can see
After switching to TCN’s platform and solutions, Lien Enforcement, Inc. saw improvements in its overall contact center operations. Take a look at some of the most notable:
- Slashed communication time from 3-6 minutes to only 1 minute
- Reduced set-up time for dialer campaigns from 2 hours to just 15 minutes
- Experienced a boost in payments and customer satisfaction after implementation
- Cut over 20 hours of monthly data handling with TCN’s customizable platform and List Management Services solution