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TCN named Product Challenger in ISG Provider Lens™ 2023

Global Report

For the second year in a row, TCN has been named as a Product Challenger in the annual ISG Provider Lens™ report for Contact Center as a Service (CCaaS).

The ISG research study analyzes the relevant software vendors/service providers in the global market, based on a multi-phased research and analysis process. Organizations are ranked on multiple criteria and placed relative to each other with their competitive strengths.

In the 2023 report, TCN is honored to be recognized as a Product Challenger in the Contact Center as a Service quadrant.

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Enterprises and their leaders are now being reviewed and rated based on their CX scorings and customer satisfaction.

CCaaS is evolving rapidly and constantly to meet the changing requirements of customers and the industry

The contact center industry is evolving at pace, driven by rapidly changing customer requirements driving intensive change. Evolving enterprise buying behavior, technological demands of new hybrid working models, need for greater efficiency in handling contacts, focus on enhancing CX and the growing complexity of business demands have increased focus on improving customer satisfaction. CX has become a key topic of discussion at the boardroom level, and ISG has confirmed TCN to be a Product Challenger.

TCN Contact Center as a Service Product Challenger

The Operator CCaaS platform offers flexible solutions with real-time scalability and efficient, quick installations. TCN’s Operator platform empowers contact centers via seamless integration and delivery services on a single, feature-rich cloud-based platform.

TCN strengths:

  • A unified platform
  • Partnership with Google Cloud Platform (GCP)
  • Many different features offered
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ISG Provider Lens™ Quadrant

The ISG Provider Lens quadrant report on contact center as a service (CCaaS) focuses on cloud-based platforms and contact center solutions. In this study, the providers are assessed based on their platform capabilities, open architecture, AI and machine learning capabilities, including speed, reliability, scalability and embedded analytics, and the overall quality of the solutions offered.

ISG Provider Lens Quadrant

“Operator by TCN empowers contact centers via seamless integration and delivery of all critical call center functions including authentication and administration, on a single powerful scalable platform.”

Kenn Walters
Lead Analyst

About ISG Provider Lens™

ISG (Information Services Group) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis.

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