Exploring the Modern Consumer's Expectations
Take a Look at How Customer Service is Changing
TCN’s 2022 national consumer survey found that despite the labor shortage the U.S. has been experiencing over the past two years, customer service seems to have improved overall in the eyes of the consumer. Results also showed that leaving customers with a smile at the end of a call can go a long way for referrals.
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An agent's ability to solve a customer's issue is one of the top traits desired by consumers when contacting a company's customer service department.
Get a glimpse of how today’s consumers feel about about customer service.