Exploring the Modern Consumer's Expectations

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Take a Look at How Customer Service is Changing

TCN’s 2022 national consumer survey found that despite the labor shortage the U.S. has been experiencing over the past two years, customer service seems to have improved overall in the eyes of the consumer. Results also showed that leaving customers with a smile at the end of a call can go a long way for referrals.

Download to learn more about:

  • Consumers’ biggest fears when calling customer service
  • How long customers wait on hold
  • What matters most to consumers
  • How likely consumers are to leave a review

 

Sneak Peek:

An agent's ability to solve a customer's issue is one of the top traits desired by consumers when contacting a company's customer service department.

Get a glimpse of how today’s consumers feel about about customer service.

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