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Implementing TCN to Increase Profit Margins

Call center success often hinges on efficiency—from the implementation of automatic call distributors to interactive voice response (IVR) systems—the evolution of technology in recent decades has increased call center productivity, serving as a catalyst for irreversible change to call center business dynamics.

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What you’ll find inside:

  • Live callers 94% less likely to disconnect during answering machine detection
  • Abandonment rate down 75% with reduced wait times
  • With a blended inbound and outbound tool, RPCs per hour increased 188%
  • Cut hold times in half

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"As a manager in a contact center environment, I see so much value in having agents on the phone, who are fully informed, instantly! TCN makes that happen. The time-consuming activities such as dialing, looking up accounts, and leaving messages, are all automated. At RSI, we strive to be the best and to use the best systems available. TCN is it."

- Heath Morder | RSI