Implementing TCN to Increase Profit Margins
A TCN eBook
Call center success often hinges on efficiency—from the implementation of automatic call distributors to interactive voice response (IVR) systems—the evolution of technology in recent decades has increased call center productivity, serving as a catalyst for irreversible change to call center business dynamics.
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What you’ll find inside:
"As a manager in a contact center environment, I see so much value in having agents on the phone, who are fully informed, instantly! TCN makes that happen. The time-consuming activities such as dialing, looking up accounts, and leaving messages, are all automated. At RSI, we strive to be the best and to use the best systems available. TCN is it."