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Serving Patients with Less Downtime Through TCN

A Healthcare Case Study

One of the world’s top academic medical centers was experiencing up to 500 technical issues per month with its previous call center software platform. See how TCN's unrivaled platform reliability helps them deliver the level of customer service their standards demand.

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The contact center solution that delivers real results

After switching to TCN, the healthcare client experienced significant improvements in productivity, customer satisfaction and system reliability.

  • Agent downtime decreased by 99%
  • System downtime decreased to less than an hour per year
  • Abandonment rates decreased through reliable service