TCN's User Group Webinar: "Features" of Success
TCN's Platform 3 just got better. Join us on May 21 at Noon MDT for a 45-minute webinar to learn how to leverage the best contact center technology available. In this webinar you will learn how to successfully use the latest in TCN's technology, including:
- Manually Approved Calling
- Multi-line Hold Capabilities
- Agent Voicemail
- Agent Extensions
- Enhanced Reporting
- Enhanced Agent Scripting
- Better Dashboards
By using TCN's latest enhancements you can successfully achieve your contact center goals while adhering to industry rules and regulations, including TCPA. TCN's blended, inbound, and outbound solutions enable faster answering machine detection and agent connections. This allows you to receive and place more effective calls.
Presented by:
Bryce Payne, Vice President of Sales
As the Vice President of Sales, Bryce Payne spearheads all global sales efforts at TCN. With more than 15 years of experience in the telecommunications industry, Bryce has significantly contributed to the company's rapid growth by successfully building partnerships across multiple industries and acquiring new customers globally.
Adam Dummar, Client Support Manager
Adam Dummar manages new client implementation, testing of system updates, ensuring client satisfaction, and oversees new employee orientation and training within the Customer Service & Support department. His background in legal services involved debt collections compliance and management of security processes for sensitive data collection. He routinely travels to client sites and assists with setup and training for new accounts as well as troubleshooting and presenting new features to existing clients.