A Debt Recovery Case Study
Improving Workflow and Increasing Accuracy Through TCN
EP Financial Solutions (EPFS), a revenue cycle management consolidator, had a previous software provider that wasn’t easily configurable, which contributed to long lead times and increased costs. Luckily, EPFS turned to TCN to remedy their challenges. See how TCN helped them simplify workflows, call handling times and the ability to score calls.
Get Your Copy Here
The contact centre solution that drives progress
After EPFS switched to TCN and was freed from its old platform, they were able to only pay for what was needed, all in one place, instead of outsourcing to multiple expensive suppliers. They experienced significant improvements in their overall contact centre operations, including:
- 50% of IT time was freed which cut costs and improved management and operations
- 30% of their electricity bill was cut thanks to reduced space and energy that was required to accommodate the previous solution
- 30-40% reduction in the time operational and business intelligence specialists spend identifying flagged calls