COVID-19 Security, Compliance, and Contact Strategies to Scale Home-Based Agents
This panel driven discussion will focus primarily on:
- How to positively engage with consumers during this time of crisis
- How to make most for inbound and outbound strategies
- What technology and contact strategies are you missing or would you like to enhance in home-based environments?
- How to leverage payment reminders effectively through text and email
Jesse Bird, Co-founder and CTO of TCN
Jesse Bird is the co-founder and chief technology officer at TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide. In his role, Jesse spearheads the software development, implementation and execution of TCN’s Voice Over Internet Protocol (VoIP) and call center technology, while leading the company’s strategic direction and global expansion. Since co-founding TCN, Jesse has played a vital role in establishing and developing what has now turned into a global, multi-million-dollar technology company.
Darrin Bird, Executive Vice President of TCN
Darrin is the Executive Vice President at TCN Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide. Within this role, Darrin is responsible for overseeing all business operations, establishing best practices across sales and account management teams and driving execution. With more than 17 years of experience in the IT and software industry, Darrin has a proven track record of building and mentoring high performing teams, increasing capital, creating strategic plans and implementing organizational structure.
Jeremy Mapes, President of Mapes Consulting