A Glimpse of the Modern Consumer’s Expectations

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Get the Inside Scoop on Your Customers’ Must Haves, Straight From the Source

Americans are willing to wait on hold, but not for long. TCN’s 2021 national survey discovered how long consumers are willing to wait on hold, their preferred method of communication and the qualities they prefer in agents, among other preferences and expectations.

Download to learn more about consumers preferences when it comes to:

  • Qualities of Service Agents
  • Hold Times
  • Communication Channels
  • And much more


Sneak Peek:

What first comes to mind when you think of customer service?
Get a glimpse of how today’s consumers feel about your call center’s customer service.