Future-proofing the Contact Centre
TCN’s Collections & Recovery Tech Meetup with CICM
Join TCN and other industry professionals in Glasgow to experience a day of education, networking and thought leadership at this free event on 5 June 2024, in Glasgow, UK. There will be plenty of networking opportunities and the chance to hear from specially selected sponsors and the Chartered Institute of Credit Management (CICM).
Space is limited! RSVP by 23 May 2024 to reserve your FREE spot.
RSVP Here
The industry event you won’t
want to miss
We’re excited to host professionals from all over the country, at the centrally located Voco Hotel in Glasgow, with the support of the CICM. Attendees can enjoy an exhibition from carefully selected sponsors, panel sessions and networking opportunities, as well as lunch, drinks and a free delegate package. Plus, participate in discussing the latest industry trends and hot topics affecting the contact centre such as techniques around proper agent outsourcing, process integration and leveraging the newest AI advancements.
When: |
5 June 2024, 12pm – 5pm (GMT)* |
Where: |
Voco Hotel and Event Centre at Glasgow Central |
What: |
Collections & Recovery Tech Meetup |
*Please note, the event will run from 12pm – 5pm with a networking opportunity and bar until 7pm.
Agenda – Wednesday, 5 June 2024
12:00 – 1:00 pm | Arrive
Networking Lunch in the Exhibit Hall
1:00 pm | Welcome
Spencer Taylor, Regional Head of Sales and Operations UK & Eire, TCN
Welcome Remarks and Conference Overview
1:10 – 2:00 pm | Navigating the Challenges of Debt Collection, Agent Staffing and Customer Satisfaction
Keynote Speaker: Darrin Bird, EVP & Chief Operating Officer, TCN
In today's fast-paced landscape, tackling the challenges of tech overload while harnessing the power of AI and automation can be overwhelming. During this keynote, Darrin will share practical solutions for navigating automation and the pressures of agent staffing. Using insights from consumer research, we'll identify immediate opportunities in debtor experiences, ensuring you are equipped to address these challenges head-on and drive efficiency.
2:00 – 2:30 pm | Coffee and Networking Break
2:30 – 3:30 pm | Panel Discussion
Demystifying A.I. in Credit and Collections
Moderated by: Luke Sculthorp, CICM
Panelists: TCN, C&R Software, CICM, Debtrak, DebtStream, Lateral, and Indigo Cloud
What are the differences between machine learning and AI and how can different applications be used in customer service and debt recovery?
What is already in place, and how are systems providers looking to embed AI in the future? What is the impact of AI on agent performance and customer satisfaction?
3:30 – 3:45 pm | Coffee Break and Networking Break
3:45 – 4:15 pm | Regulator Address
Speaker: Ian Alderton, Chief Information Officer, Financial Conduct Authority (FCA)
Get insights around considerations for compliance when it comes to utilising AI.
4:15 – 5:00 pm | Tech Showcase
Deploying Machine Learning in Your Business
Presenters: TCN, C&R Software, CICM, Debtrak, DebtStream, Lateral, and Indigo Cloud
See the effects of automation and how systems can be configured to benefit clients while achieving business objectives – short demonstrations from each of our sponsors.
5:00 – 7:00 pm | Closing Remarks
Networking, drinks and a chance to visit the exhibition.
Our Sponsors
