CFPB - Debt Collection Rule’s Provisions for Texting and Emailing
The Consumer Financial Protection Bureau has come out with clarifications and boundaries for communicating with debtors through text and email. With the new rules, it is important for collectors to understand the ‘ins and outs’ of consent and what to do when it is revoked. Communicating via text or email has become so common among consumers, the ability to contact through these channels opens up opportunities for collections.
In this webinar, you will learn about:
- When an email or text can or can’t be sent
- How to approach consent with email and text
- Clarifications on reasonable and simple opt-out
Today, contact centers need to do more with less. By using TCN’s cloud-based predictive dialing tools and services, clients can leverage the most sophisticated inbound, outbound, and blended calling technologies available, while maximizing available resources and RO — all without massive capital outlay or new staff.
TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums or maintenance fees.