CFPB - Debt Collection Rule’s Provisions for Texting and Emailing

The Consumer Financial Protection Bureau has come out with clarifications and boundaries for communicating with debtors through text and email. With the new rules, it is important for collectors to understand the ‘ins and outs’ of consent and what to do when it is revoked. Communicating via text or email has become so common among consumers, the ability to contact through these channels opens up opportunities for collections.

In this webinar, you will learn about:

  • When an email or text can or can’t be sent
  • How to approach consent with email and text
  • Clarifications on reasonable and simple opt-out

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