CFPB: Debt Collection Electronic Communications

The Consumer Financial Protection Bureau has clarified that debt collection can now be conducted through specific electronic communications. A debt collector is now able to communicate with a consumer through email and text messaging, under the right circumstances. This opens new opportunities for communication to occur between collectors and debtors — potentially changing the game forever.

In this webinar, you will learn about:

  • Procedures for communicating via email and text message
  • How to take advantage of these channels of communication
  • How to maintain call center compliance

Presented By:

Today, contact centers need to do more with less. By using TCN’s cloud-based predictive dialing tools and services, clients can leverage the most sophisticated inbound, outbound, and blended calling technologies available, while maximizing available resources and RO — all without massive capital outlay or new staff.

TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums or maintenance fees.