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CFPB WEbinar Replay

Advisory Opinions Program

One of the interesting components of the CFPB’s clarifications on debt collection rules was the inclusion of advisory opinions. This program helps parties clarify ambiguities in regulations by submitting requests for advisory opinions on an issue. The CFPB provides written advice to aid organizations in better understanding their legal obligations through advisory opinions. Implementing this new method will help call centers adapt and comply with debt collection rules.

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Presented by TCN and Accounts Recovery

Today, contact centers need to do more with less. By using TCN’s cloud-based predictive dialing tools and services, clients can leverage the most sophisticated inbound, outbound, and blended calling technologies available, while maximizing available resources and ROI — all without massive capital outlay or new staff. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums or maintenance fees.

In this webinar replay you will learn:

  • How advisory opinions are different from a rule
  • What areas of the CFPB rules will likely be submitted to advisory opinions
  • Potential downsides to submitting too many requests for advisory
  • Agents