Business Intelligence: Performance Metrics and Strategy

Webinar from TCN on call blocking and call labeling.
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TCN BI provides direct access to dynamic click-configurable business insights, metrics, charts, and graphs that measure, compare, prescribe, and predict call center performance. All this paired with the most efficient call center technology available.

In this webinar learn how to:

  •       Measure agent performance and call center strategy
  •       Learn advantages of BI and how to eliminate:
    • Spreadsheets
    • Data Entry Errors
    • Timely Reporting Cycles

 Also learn how TCN can help:

  •       Role of TCN BI in your call center
  •       Learn to navigate and access both Standard and Professional BI tools

Presented by:

Charlie Jergins

Charlie Jergins started with TCN in 2012.  Since then, he has held many positions including: Implementation Engineer, Consult & Retention, and most recently, our Business Analytics team.  He now enjoys consulting with and developing value propositions such as revenue and expense projections as it relates to Business Intelligence.