BPO Case Study

Increase KPI’s and Decrease Costs with Reporting and Analytics

A world top ten BPO needed to improve its key performance indicators on an underperforming campaign. They put the program on TCN’s cutting-edge call center platform and integrated its Reporting and Analytics tools. The result? TCN helped this BPO to increase its productivity by a whopping 270%!

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Improvements backed by real data

After this BPO switched to TCN, not only did their overall call center performance increase, but they also experienced:

45% reduction in agent hours

65% increase in Right Party Contacts

Savings of $75,000 in agent hours per month