Friday 27 February, 2:00 P.M. GMT
Precision & Protection: Mastering UK Compliance With AI-Driven WFO
Join us for an expert-led live webinar where we’ll explore how Workforce Optimisation (WFO) can help improve agent compliance, boost performance and unlock real-time training and coaching opportunities. We’ll also share real-world customer experiences, statistics and practical insights to show how WFO delivers measurable improvements across your contact centre. You’ll also hear from TCN’s WFO Subject Matter Expert, Scott Brownlee, who will provide a live demonstration showcasing how the solution works in practice and how it can be applied to support your organisation’s specific needs.
Let’s Talk
Meet our speakers
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Emma Reynolds
UK Account Manager & Business Development Representative, TCN
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Scott Brownlee
Workforce Optimization Subject Matter Expert, TCN
Improving conversations with intelligence and actionable insights
In this webinar, not only will you hear from TCN product experts, but also get an inside look at the tools in action with in-depth demos. Learn what you can do with the help of WFO features like Agent Sentiment, Targeted Redaction, Conversational Analytics and so much more.
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