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Future-proofing the Contact Centre

TCN’s Collections & Recovery Tech Meetup with CICM

Join TCN and other industry professionals in Glasgow to experience a day of education, networking and thought leadership at this free event on 5 June 2024, in Glasgow, UK. There will be plenty of networking opportunities and the chance to hear from specially selected sponsors and the Chartered Institute of Credit Management (CICM).

Registration Closed

The industry event you won’t
want to miss

We’re excited to host professionals from all over the country, at the centrally located Voco Hotel in Glasgow, with the support of the CICM. Attendees can enjoy an exhibition from carefully selected sponsors, panel sessions and networking opportunities, as well as lunch, drinks and a free delegate package. Plus, participate in discussing the latest industry trends and hot topics affecting the contact centre such as techniques around proper agent outsourcing, process integration and leveraging the newest AI advancements.


5 June 2024, 12pm – 5pm (GMT)*


Voco Hotel and Event Centre at Glasgow Central
99 Gordon St, Glasgow G1 3SF, United Kingdom


Collections & Recovery Tech Meetup
The event will include lunch, soft drinks, tea and coffee.

*Please note, the event will run from 12pm – 5pm with a networking opportunity and bar until 7pm.

Agenda – Wednesday, 5 June 2024

12:00 – 1:00 pm | Arrive
Networking Lunch in the Exhibit Hall

1:00 pm | Welcome
Spencer Taylor, Regional Head of Sales and Operations UK & Eire, TCN
Welcome Remarks and Conference Overview

1:10 – 2:00 pm | AI and Collections – The Current Reality
Keynote Speaker: Chris Warburton, Founder, ROStrategy
In today's fast-paced landscape, tackling the challenges of AI in collections can be overwhelming. During this keynote, Chris will share practical insights on the current landscape of collections, the hype surrounding AI, and how to bring it to reality. We'll also look at current use cases and recent developments in the industry.

2:00 – 2:30 pm | Coffee & Networking Break

2:30 – 3:30 pm | Panel Discussion
Demystifying AI in Credit and Collections
Moderated by: Luke Sculthorp, CICM
Panelists: TCN and Select Partners
TCN and its tech partners will discuss the differences between Machine Learning and how different applications are being used now and could be used the future in customer service and debt recovery.

The discussion will help delegates understand the difference between the two and how they might select the right features for their business and the impact of AI on agent performance and customer satisfaction based on the answers to “ok, but will that make my business more efficient and grow faster?”

3:30 – 3:45 pm | Coffee & Networking Break

3:45 – 4:15 pm | Regulator Address
Speaker: Ian Alderton, Chief Information Officer, Financial Conduct Authority (FCA)
Hear from an FCA expert who will provide insights into their thought process for the future direction of legislation and compliance in relation to the features likely to be available as AI evolves.

4:15 – 5:00 pm | Panel Discussion
Deploying Machine Learning, AI and Automation in Your Business
Presenters: TCN, Ian Alderton (FCA) and Russell Collins, Head of Compliance at the CSA (Credit Services Association) representing the regulators and Select TCN Solutions Providers
Interactive session on the effects of automation and how systems can be configured to benefit clients while achieving business objectives. The audience is invited to explore how the future of machine learning / AI in systems can be used to help businesses remain compliant whilst making their business more efficient and grow at speed.

5:00 – 7:00 pm | Conclusion & Networking
Networking, drinks and a chance to visit the exhibition.

Our Sponsors